Feedback and complaints

We welcome feedback, both constructive and critical, in assisting the organisation to maintain best practice and improve service delivery. You have the right to provide feedback, compliments and complaints on the service and support you receive and have this feedback heard and acted on.

Everyone has the right to fair treatment and we encourage people to give feedback to make sure our services are the best for all families we work with and the community. 

Sometimes you may be unhappy with the service you are receiving and it helps to have an established procedure for dealing with your worries. If you believe the service is not meeting your needs, we want you to say so.